DailyHoroscope recent downtimes exlpanation

It is true that we have experienced many issues lately with the content being unavailable. We got a lot of emails and comments on the market. Some comments claim that we are not listening and do not know what is happening. This is not true. We always listen and always answer the emails that we get from you.

We issued the following emails to everyone who wrote us about the problem as an explanation:

Hi and thanks for reporting this issue.

I already saw this issue and it has been taken care of. The application should function normally now.

We had problems lately with the content sometimes being unavailable. We actually had 2 separate problems:

1. T-Mobile’s servers did not want to “talk” to our hosting provider this is when we had continuous outage of almost 2 days trying to work it out with T-Mobile and our hosting provider.

2. At certain points our servers were just getting overloaded. We gradually upgraded our server but the problem kept coming back. Tonight we were supposed to be moved to a much better servers. The time that the server is inaccessible was supposed to be a few minutes, but the people that host our servers screwed up and it wasn’t until I saw the problem and let them know that it was fixed.

We are very dissatisfied with our hosting company due to those recent problems and will be looking to move our servers somewhere else in the near future. We do not want to do anything  impulsive right now as to prevent any additional downtime but we promise we will work to prevent such issues in the future as much as possible.

We do our best to bring you the best horoscope app on the Android Market. I personally had many stressful days and sleepless nights during those past 2 weeks when we had this problem where our servers would overload. As a result of those recent problems, we have seen many negative ratings on the market. Of course it is completely users’ right to rate the application low, but many of the comments were “I love this application but it doesn’t work…” “My favorite app…” with 1 star rating. We are sad to see that trend. If you have ranked the application low due to those problem, please reconsider this. We really work hard to bring you this great content in a free application.

Luckily we seen complete opposite to that as well – people saying how much they love the application and wishing that it would be back soon with great ratings.

Anyhow, we thank you for your understanding and continuous support.

Regards,
Max.

Unfortunately application description space on the market is very limited in space so we can not use it to keep you updated and comments are not useful in particular since the are quickly pushed down for other people. We are now on twitter and you can follow us there @DHAndroid for Android or @DHBlackBerry for Blackberry updates.

Twitter links:

***NOTE the Android and BlackBerry logos are the property of their respective owners.

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